Refund and Returns Policy

At Nikki Jewelers, we want you to be completely satisfied with your purchase. Our Refund and Returns Policy is designed to provide you with the information you need to make returns or seek a refund for items purchased through our platform.

1. Return Eligibility: You may be eligible for a return or refund if:

• The item is defective or damaged.
• You received the wrong item.
• The item does not meet your expectations, and it is within the specified return period.

2. Return Period: Our standard return period is 30 days, starting from the date of delivery. Please check the product description for any variations in the return period.

3. How to Initiate a Return: To initiate a return, please follow these steps:

• Log in to your account on our website.
• Navigate to the “Order History” section.
• Select the order containing the item you wish to return.
• Follow the instructions to submit a return request.

If you made a purchase as a guest, please contact our customer support team at info@amaranfragrance.com for assistance.

4. Return Conditions:

• The item must be unused, in its original packaging, and with all tags attached.
• Ensure that the returned item is securely packaged to prevent damage during transit.

5. Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method.

6. Return Shipping: Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped or defective product). In such cases, we will provide instructions for return shipping.

7. Exchanges: We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process, and place a new order for the desired item.

8. Non-Returnable Items: Certain items, such as gift cards and personalized/customized products, are non-returnable.